Refund Policy

Overview

Our refund policy lasts 15 days. If 15 days have passed since your receipt of the product, we can’t offer you a full refund or exchange. This policy covers any 3D printed parts and supplied accessories exhibiting a manufacturing (3d prints) or physical defects.

This policy specifically covers the following defects straight out of delivery:

• Manufacturing Defects: Issues with any of the parts, such as deformities, fractures and/or unacceptable fittings to render any of the parts as unfunctional or unsafe.

• Physical Damage: Fractures, breakage, deformities and/or holes present on any of the parts upon delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Need help?

Contact us at {email} for questions related to refunds and returns.

 

 

To Submit a Claim

To request a refund or replacement, please follow these steps:

1. Contact us within 15 days of receiving your order for refunds due to manufacturing defects. 

2. Provide your full name, order number and email address used on the order.

3. Include clear photographs showing the defect (e.g., fracture, deformation, or unacceptable tearing).

Once we confirm the defect, we will process either a refund or a replacement of the defective item(s).

To claim, send us an email to facilitate refund or replacement at support@exacta3d.com.